Terms & Conditions

Effective Date: 2024-11-26
Last Updated: 2024-11-26

1. Agreement Acceptance

By accessing and using the ClueCheck Mystery Shopping website and Services, you accept and agree to be bound by these Terms & Conditions.

2. Service Description

For Clients:

We provide professional mystery shopping evaluations, detailed reports, and actionable recommendations.

For Shoppers:

We provide access to assignment opportunities, training, secure portal for reporting, and timely payment for completed work.

3. Client Terms

• Payment Terms: Invoices due within 30 days (NET 30)
• Report Delivery: Within 7 days of evaluation completion
• Results Guarantee: Free follow-up evaluation if not satisfied with measurable results

4. Shopper Terms

• Eligibility: UK residents aged 18+
• Payment: Within 14 days of report approval after QA review
• Status: Independent contractor (self-employed)
• Requirements: Submit accurate, honest, complete reports within 24 hours of assignment

5. Prohibited Activities

Shoppers agree NOT to:

• Conduct assignments under false identity
• Share confidential assignment details
• Accept assignments at own workplace
• Submit fraudulent or dishonest reports

6. Limitation of Liability

Our total liability does not exceed fees paid in prior 12 months. We are not liable for indirect or consequential damages.

7. Governing Law

These Terms are governed by the laws of England and Wales. Any legal action is exclusively under UK court jurisdiction.

8. Contact Us

Email: contact@cluecheck.co.uk
Phone: 07424 445495
Address: London, United Kingdom