Find answers to common questions about our services
Our trained evaluators visit your business as regular customers, experience your service exactly as your real customers do, and provide detailed feedback. We evaluate specific criteria you define—from staff greeting to checkout speed—and deliver comprehensive reports within 7 days.
Pricing varies by service type:
We provide transparent quotes with no hidden fees. Book a free consultation to discuss your specific needs.
Our Results Guarantee: If we don't deliver measurable results, your next evaluation is completely free. We stand behind our work and are committed to your success.
We work across multiple sectors:
We have experience across diverse industries and can tailor programmes to your specific sector.
We deliver all reports within 7 days of evaluation completion. Most reports are available within 3–5 business days. You'll receive email notification when your report is ready in your portal.
Yes, absolutely. We're fully GDPR-compliant and use:
Your data is never shared with third parties without consent.
Yes! Many businesses run ongoing evaluations of multiple locations, services, or competitors simultaneously. We can manage complex, multi-faceted programmes tailored to your needs.
All reports are delivered through your secure Client Portal. You can:
We can evaluate your business during specific times when you know certain staff will be working. However, we evaluate the business as a whole rather than targeting individuals. Our reports identify best practices and training needs at the operational level.
We recommend a follow-up consultation to discuss findings, then subsequent evaluations to measure progress and track improvements. Many clients use us for ongoing monitoring to ensure standards are maintained and improvements stick.
We offer both options to suit different business needs:
Package pricing includes additional benefits like priority support, faster turnaround, and quarterly strategy sessions. Contact us to find the best fit for your needs.
The shopper spend allowance is a separate, required cost that covers the shopper's purchase during evaluation (e.g., a meal at your restaurant, items at your store). This ensures an authentic customer experience.
Standard allowances:
Key point: Voucher codes (e.g., FREE100, TEST50) apply only to our service fee, NOT the shopper spend. Example: Store evaluation (£110 service fee) + £30 shopper spend = £140 total. With FREE100 voucher: £0 service fee + £30 shopper spend = £30 total.
ClueCheck offers transparent, competitive pricing with no hidden fees:
What sets us apart: 7-day turnaround (vs. 10-14 days), Results Guarantee, transparent pricing breakdown, and UK + international coverage (Brazil, Portugal).
Most clients see measurable improvements within 3-6 months. Based on our case studies:
Example: A £299 evaluation that identifies why customers aren't converting could generate £10K+ in additional annual revenue—a 30x+ ROI.
View our case studies for real-world examples.
Yes! We're proud members of the Mystery Shopping Providers Association (MSPA), adhering to industry best practices and ethical standards. We're also GDPR compliant and follow ISO 9001 quality management principles.
Better than a refund—we offer a Results Guarantee! If you don't see measurable CX improvements within 30 days of implementing our recommendations, your next evaluation is completely FREE. We're invested in your success, not just delivering reports.
Absolutely! Our Competitor Benchmarking service (from £300) provides detailed comparisons of your business against key competitors. We evaluate:
You'll receive a comprehensive side-by-side analysis with actionable insights on where you're winning—and where you need to catch up.
Our strongest industry expertise includes:
With 2,500+ evaluations completed across the UK, Brazil, and Portugal, we understand the unique CX challenges in each sector.
Yes! Use voucher code FREE100 for a completely free first evaluation (you only pay the shopper spend allowance, typically £20-£50). This lets you experience our service risk-free. Order your free evaluation now or book a free consultation to discuss your needs first.
No! We provide comprehensive training for all assignments. You just need to be detail-oriented, reliable, and comfortable with online forms. We'll teach you everything else.
Assignments include:
You'll receive payment within 14 days of your report being approved (after QA review). Your report must be complete with all evidence and receipts valid/legible. Payments made via bank transfer twice monthly.
We reimburse travel expenses for distant locations when specified in the assignment. Always check assignment details for what's covered. Keep all receipts for reimbursement.
As often as you like! There's no minimum or maximum. Choose assignments that fit your schedule. Some shoppers do 2–3 assignments per week; others do a few per month.
You can decline any assignment without penalty. Simply decline in your portal before the assignment date. If you accept but can't complete, contact us immediately—we understand life happens.
Submit reports online through your shopper portal within 24 hours of your visit. The form asks specific questions about your experience, and you'll upload any photos, receipts, or videos. Takes 15–30 minutes typically. We provide detailed guidelines for each assignment.
Our QA team reviews all reports for completeness. If something is missing, we'll email you with specific feedback. You can resubmit with the missing information, and payment will proceed once approved.
No. Your anonymity is protected. The business never knows which customer was our evaluator. All reports are confidential and shared only with their management.
No, for ethical reasons. You cannot evaluate your own employer or a business where you hold a financial interest. This ensures impartiality and compliance.
Email us: contact@cluecheck.co.uk
Phone: 07424 445495
Your shopper portal also has a support/help section with common answers.