Sector expertise where customer experience matters most
We support businesses across key sectors where customer experience directly impacts revenue, reputation, and customer loyalty.
Shops, supermarkets, pharmacies, gyms, and showrooms
Mystery shoppers pose as regular customers to evaluate real-world experience, identify training gaps, and highlight best practices.
Hotels, restaurants, cafes, and bars
We visit as diners, evaluate the full experience from arrival to departure, and provide detailed feedback on improvements.
Clinics, hospitals, private practices, and pharmacies
Discreet evaluations of patient experience, reception quality, and compliance with healthcare regulations and accessibility standards.
Banking, insurance, wealth management, and investment firms
Evaluate customer onboarding, product advice accuracy, and compliance with financial regulations (FCA guidelines, GDPR).
Gyms, cinemas, attractions, events, and entertainment venues
Experience venues as regular guests—evaluate booking process, arrival experience, staff interaction, and overall satisfaction.
London Restaurant
Customer satisfaction in 30 days
Retail Chain
Compliance improvement
Call Centre
Average handle time reduced